Christine R. Pooler, CCM, ECMDirector of Club Operations, Augusta National Golf Club
Christine R. Pooler, CCM, ECM, is Director of Club Operations at Augusta National Golf Club. Previously, she served as the General Manager of Merion Golf Club in Ardmore, Pa., from January 2007 to November 2016. She has worked in the club industry since 1994 and previously served the members of Wilmington Country Club in Wilmington, Del., The Country Club of Rochester in Rochester, N.Y., and Vineyards Country Club in Naples, Fla.
For Christine, embracing the club’s culture is a priority as well as improving member service and educating staff on the importance of productivity. While at Merion, the club implemented a four-year strategic plan that included: the building of a new state-of-the-art and environmentally-friendly green maintenance operations building and a new golf learning center; the renovation of the historic Grille Room, practice range tee and short game practice area; and the construction of a new halfway house on the historic East Course. Capital dollars were also spent to improve additional areas, including the renovation of the clubhouse library and living room, employee locker rooms and an employee break room. Christine coordinated the hosting of the 2009 Walker Cup Matches at Merion and oversaw preparations for the 2013 U.S. Open, which was held at Merion Golf Club June 10-16, 2013.
Christine has been a guest lecturer for university-based hospitality programs at the University of Delaware and is the University's CMAA Student Liaison. She has served as a board member of Philadelphia and Vicinity Chapter of the CMAA. Christine serves on both the NCA and NCA Foundation boards and is co-chair of the Membership Committee.