FAQs

Administrative Questions

Q:  I’m trying to log in to the Online Store to receive my member discount, but I cannot remember my login information. How can I reset my password, or what do I need to do?
A:  To create, verify, or change login information (appropriate e-mail and/or password), please call our offices at 800-625-6221 for assistance.  

Q:  I know my club is a member of NCA, but I’m not sure who has access to our account. Who can log in on the NCA Web site to receive member discounts and members-only information?
A:  Staff and directors of member clubs may use the members-only resources on the Web site and purchase discounted publications from the online store or member-only pricing for the National Club Conference. Each director and employee has the opportunity to set-up a log in and password to receive member benefits.  It is the responsibility of the club to share this information with NCA.

Q:  How do I unsubscribe from e-mail blasts I receive from NCA?
A:  Please click on the UNSUBSCRIBE button below the e-mail. You may also call NCA at 800-625-6221 to be removed from our e-mail lists. NCA maintains several different lists for e-newsletter subscriptions, new publication promos, legislative and regulatory alerts, conference and educational event notices, etc., so you should select only the type of e-mails from which you wish to unsubscribe in order to remain on our list for important news and information.

Q:  I am a member and would like to order a publication from the Online Store, but I don’t have a credit card. Can you bill the club?
A:  NCA members may be billed for all purchases, including publications and conference registration.  Non-members must pay by credit card or send a check to the NCA office prior to receiving any ordered publication.

Q:  I would like to purchase copies of one of your publications for my entire board of directors. Do I receive a discount on multiple copies?
A:  NCA offers a 15% discount on purchases of four or more copies of a single title.

Q:  When am I billed and how do I renew my NCA membership?
A:  Renewals are sent via mail about one month prior to your anniversary date for joining NCA. You may mail a check to NCA or pay by credit card.

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NCA Resource Center

Q:  What is NCA’s Resource Center?
A:  NCA’s Resource Center is a comprehensive information retrieval system containing thousands of abstracts on industry-specific topics. Members can request information from more than 30 categories and more than 5,000 abstracts, ranging from governance, legal issues, human resources and club operations to golf, trends and membership. Some sources include articles from newspapers, periodicals and books, as well as abstracts from NCA white papers, case studies, articles and publications.

Q:  How do I request a member consultation or information from NCA’s Resource Center?
A:  As a member of NCA, you have unlimited access to staff who will search the Resource Center database for the information you need. You can find a list of key words used to search the database on the NCA Library page. If you don’t find a key word to match your request, simply ask our staff for the type of information you require and we will be happy find an appropriate resource for you. Whether you’re interested in learning the best practices for staff recruitment or need historical outcomes for legal issues, NCA staff will research and provide information about club management, governance, legal or human resource issues. To request information, call NCA toll free at 800-625-6221 or e-mail info@nationalclub.org.

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Club Director and NCA Resources

Q:  Where can I find past Club Director articles, briefing papers, special reports, compliance reminders and National Club Conference presentations?
A:  Click on the NCA Library and then the Members-only Downloads button for access to past Club Director articles, briefing papers, special reports, compliance reminders and National Club Conference presentations. You must be logged in to the Web site for access to these member-only documents.

Q:  I lost my copy of one of the monographs from the Club Director Reference Series. Can I have another copy sent to me?
A: You may receive an electronic copy by contacting the NCA Communications Department. Printed copies may be purchased for a nominal fee at the Online Store on our Web site. Please log in to receive member pricing.

Q:  How can I submit an article idea for Club Director?
A:  Contact Cindy Vizza, editor of Club Director, to discuss your ideas or proposal at vizza@nationalclub.org, or call 800-625-6221.

Q:  How do I advertise in Club Director or on NCA’s Web site?
A:  You may download the media kit on the Web site under NCA Library; then click on Club Director for the PDF. E-mail advertising@nationalclub.org or call our national advertising director at 800-625-6221 to book advertising.

Q:  What does a trial subscription include and how long does it last?
A:  A trial subscription provides one free issue of Club Director magazine, and two issues of the newsletters “Washington Weekly Update” and “Club News Briefs.”

Q:  How do I book an NCA speaker for an upcoming conference, meeting or tradeshow?
A:  You may contact the staff person directly to request a presentation for a conference or meeting. If you would like NCA to be an exhibitor at a trade show, please contact our membership department at membership@nationalclub.org.

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Membership

Q:  What are the requirements to become a member or associate member of NCA?
A:  Club members must be a private, social or recreational club in the United States and pay annual dues as outlined in the membership application found under Membership, Member Club Benefits. Click on the application link to download a PDF. Associate members are organizations and individuals having an interest in, and concern for, private clubs and related activities. To download an associate membership application, go to Membership, Associate Member Benefits, and click on application for information about dues and benefits.

Q:  How do I apply to become a member or an associate member of NCA?
A:  You may download the application from the NCA Web site and mail it with your dues payment to NCA, 1201 15th Street NW, Suite 450, Washington, DC 20005.  You can also fax it to NCA (if paying by credit card) to 202-822-9808, or e-mail your application (if paying by credit card) to membership@nationalclub.org, or call NCA at 800-625-6221.

Q:  I am a member of a club, and I think the club could really benefit from becoming an NCA member. How do I convince my general manager to become a member of NCA?
A:  Contact our membership department at membership@nationalclub.org or by calling 800-625-6221 to request a membership package for your general manager. NCA staff will provide all the information needed about the benefits of NCA membership.

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NCA Foundation

Q:  How do I donate to the NCA Foundation?
A:  There are three ways to donate to the NCA Foundation: 1) by clicking on NCA Foundation and Donate button to enter a secure area where you may donate via credit card; 2) by mailing a check to NCA Foundation, 1201 15th Street NW, Suite 450, Washington, DC 20005; or, 3) by calling 800-625-6221 to donate using your credit card.