"Promoting Teamwork with Your Department Heads to Increase Prospecting Opportunities and Member Value" was held on February 23, 2017. The webinar recording is now available to view on-demand.
To request a recorded webinar, please contact Curtis Rogers at email@example.com or 202-822-9822. There is no charge for NCA members to request the webinar recording.
This session will address:
- More effectively work individually with department heads and as a team within your club to increase member experience.
- Implement best practices to achieve more efficient and productive team meetings (no more time-wasters!).
- "Partner" your talents, products and services in order to create experiences and unique offerings.
- Use the knowledge, skills and teamwork of your fellow club department heads to increase leads, services, event success, membership and revenues.
Lynne LaFond DeLuca earned her Bachelor’s Degree in Business Management from Cal State University Long Beach and began her hospitality career in the hotel industry and became the youngest general manager of a hotel at the time in Beverly Hills, California. Lynne then moved into the private club industry and spent 15 years with ClubCorp, Inc., in the positions of vice president, private events and vice president, membership and sales. She has 26 years of private club experience. In 2011, Lynne founded and is the executive director of the Association of Club Catering Professionals. It is the first association dedicated to education for catering professionals in the private club industry. Her newsletter is read by 9,000 private clubs each month.
Lynne has written for industry publications including NCA CONNECT, CMAA's Back of the House, Boardroom Magazine, Catering Magazine and Private Club Advisor. She is a nationally recognized speaker and has trained people around the world in the art of events, catering and golf tournament sales. Lynne has an absolute passion for what she does and for helping the people that she works with to perform at their maximum level. In 2014, Boardroom Magazine named Lynne “One of the Most Influential Women in the Private Club Industry” and in 2016 she was honored with the “Gary Player Educator of the Year” award.