Clubs often pride themselves on exceptional member service. In an environment where member satisfaction is integral to success, the club must rely heavily on the performance of its employees to prosper.
The past year has brought with it an unexpected string of extreme weather, including one of the deadliest tornado seasons in recent memory, a freak earthquake that spanned the eastern seaboard, and, most recently, devastating thunderstorms that tore their way through the nation’s capital.
“Culture” can be a broad term, encompassing many intangible elements of what it means to work at and be a member of a private club. Culture affects everything from the club’s distinct style of service and member interaction to its signature events and offerings.
The National Club Association is pleased to announce two regional conferences this fall that will focus on preparing club managers for the future of the private club industry, especially following the presidential election.
The House Acts to Stop Tax Hike; IRS Confirms Factors Distinguishing Tips from Service Charges; NLRB Limits Confidentiality in Workplace Investigations;Illinois Institutes New Requirements for Swimming Pool Construction and Modification; Seattle Paid Sick Leave Law Begins 9/1/12; DOL Files Motion to Implement the H-2B Overhaul Rule
Trends, demographics and news from the club industry.
Curtis Rogers Joins NCA Staff as Assistant Manager, Marketing Communications; Welcome to NCA’s Newest Club Members; NCA Welcomes New Associate Members