NCA Webinars Recordings
NCA members can view all recorded webinars at no cost. Nonmembers will be required to pay a fee to view the recordings. To request a recorded webinar, please contact Curtis Rogers at firstname.lastname@example.org or 202-822-9822.
How a Club's Mobile App Can Drive Revenue and Retention and Streamline Operations
This webinar explored how clubs are implementing mobile platforms to engage and communicate with members.
Tactics for Building Better Member Engagement
This webinar covered methods for transforming a club's newsletter into the #1 tool for member engagement.
Introduction to Social Media for Private Clubs
This webinar explored which social media sites make the most sense for private clubs and the 10 critical steps your team needs to follow to be successful on them.
Crisis Communications: Being Prepared for the Unexpected
This program provided guidance on how to prepare for dealing with negative media coverage in a world of viral communications and 24/7 news coverage.
Capital Investment in Private Clubs: An In-Depth Review
This webinar took a deep dive into capital investment in the private club industry.
7 Secrets to Lowering Costs and Improving Profitability
The webinar provided tips from procurement experts to help club owners and operators reduce costs while enhancing the guest or member experience.
How to Create a Zero Food Waste Program at Your Club
This webinar presented a case study of a zero food waste program to divert food waste to on-site gardens as fertilizer using a technique that is safe, easily implemented and inexpensive.
The Economics of Club Renovations
This session showed the many facets of a renovation project, ranging from the conceptual and design planning and financial feasibility to the impact on the club's operation before, during and after implementation.
Finance & Technology
The Top 10 Mistakes that Clubs Make
This webinar reviewed common mistakes clubs make in their pursuit for perfect, and suggested remedies for how clubs can avoid these mistakes in the future.
How to Keep Your Club Cyber-Safe
This webinar examined challenges private clubs are facing in keeping their members’ information secure, and approaches for minimizing vulnerabilities.
Change Management In Private Clubs
This webinar discussed how clubs have changed since 2010 and how the future might look over the next five years.
Real Estate Tax Assessment (2015)
This webinar discussed the elements of a real estate tax assessment, process of an appeal and some of the issues relating to how a club might be properly assessed.
Real Estate Tax Assessments for Clubs (2016)
This webinar introduced club leaders and managers to the elements of real estate tax assessments.
Manage WITH Metrics, Not TO Metrics
This webinar discussed how to focus on the key drivers of your club's financial performance.
Technology Innovations for Private Clubs: The Outlook for the Future
This webinar featured insight about the future of club technology and how technological innovations will enhance the club experience for this generation of members—and the next.
See Your Club's Financial Statements Through the Eyes of Your Banker
This webinar gave insight into the approach, concerns and regulatory issues with which your banker has to deal.
2013 Financial Outlook for Clubs
This presentation examined how the dramatic economic impact of the 2012 election (regardless of the results) as well as the gradual beginnings of economic rebound will affect clubs in the short term and into the future.
Food & Beverage
Tapping in to the Latest in Food & Beverage Trends to Create a Dynamic Event and Catering Program
This webinar covered F&B trends and results from the first-ever comprehensive benchmarking study focusing on the catering and events departments.
The Power of Favorite Place Status
This webinar discussed what Favorite Place Status is, the strategic process to implementation, and the benefits your club will reap from achieving Favorite Place Status.
Food and Event Trends for the Private Club Industry
This webinar covered events trends in food, beverage and decor; the 2013 holiday season; upsells; and, how to create the "WOW" factor for member and private events.
Effective Techniques to Manage Up
This webinar covered strategies and tactics for General Managers to best align their relationships with their boards.
Strategic Planning Webinar Series
This six-part series provides a comprehensive overview of the strategic planning process at clubs.
- Part 1: Getting Started with Strategic Planning
- Part 2: Mission, Vision, Values … and Using Them
- Part 3: Market Analysis and Using Trends Guidance
- Part 4: Goals and Objectives – What Is the Club to Be?
- Part 5: Action Plan...How to Put the Plan to Work
- Part 6: Keeping Strategy Current and On-Track
Building Effective Club Committees
This webinar covered structure and practices of effective boards, enhancing leadership skills of volunteers, fostering a culture that encourages growth and creativity, and establishing clear boundaries between management and governance.
Best Practices For Effective Club Governance
This webinar covered best practices for board size, selection and nomination, orientation, risk management and strategic planning as well as discuss the role of the Audit and/or Finance Committee and present club operating and management data.
Strategic Board Development
This webinar outlined how the general manager can influence results by using nominating best practices and by recognizing key characteristics of high performance boards.
Demystifying Club Governance
This session provided participants with a framework for understanding governance as a process.
Fiduciary Role of the Audit Committee
This presentation provided a basic understanding of how the audit committee functions and its fiduciary responsibilities in the private club industry.
Strategic IT Planning - Advanced Tactics
This webinar covers key topics in progressive and effective IT planning.
IRS ACA Enforcement Is Looming: What Clubs Need To Know About The ACA Employer Mandate
This webinar updated clubs on how they should be preparing for the IRS' ACA enforcement.
The New Health Care Law and Private Clubs: Part I
This first webinar provides an overview of the most immediate mandates clubs will have to follow under the Patient Protection and Affordable Care Act.
The New Health Care Law and Private Clubs: Part II
The second part of the series provides a discussion of the costs private clubs will incur as they comply with the new law.
The New Health Care Law and Private Clubs, Part III
This webinar reviewed the new ACA requirements and guided club leaders through what they must be doing now and in the future to prepare for the effects of this new law.
The New Health Care Law and Private Clubs, Part IV
This webinar provided attendees with insight and strategies to deal with the new regulations and statutory mandates and its impact on your club’s bottom line.
Health & Wellness
Wellness Services & Fitness Programs in the Modern Private Club
This presentation addressed best practices for club fitness and wellness programs, including membership buy-in, cutting edge facilities, staffing and new programs.
Legal & Legislative
Overtime Rule Update - July 2016
Learn how your club can prepare for serious challenges the new DOL rule presents.
The DOL's Imminent Overtime Rule: Why It's Bad News for Clubs & How You Can Prepare
This presentation provided insight to help clubs understand the DOL's new overtime rule, navigate through it and answer specific questions.
Major Changes in the World of H-2B Seasonal Visas
This session reviewed visa options for those in the club industry that employ seasonal employees and discussed best practices, strategies, and common traps surrounding bringing foreign national employees to work for an organization.
Club Liability Lawsuits: Tips for Avoiding Court
This session reviewed why clubs wind up in court defending their private status, how courts are ruling, and what clubs are doing to jeopardize their private status, as well as the benefits of alternative dispute resolution processes such as arbitration and mediation and other tips to help keep your club out of court.
Election Review: 2013 Outlook for Private Clubs
This presentation covered the 2012 election results and expected impact on the private club industry.
This webinar educates listeners on the changes the WOTUS Rule will mean for clubs.
Modern Club Marketing: Millennials & Beyond
This webinar highlighted the coming demographic change clubs are going to face, and examined the tools, technology, communication and programming clubs are implementing to better understand and serve potentially younger memberships.
"Member-First Marketing” to Increase Member-Hosted Private Events and Member Attendance at Member Events
This webinar offered insight into how a club can position its catering department as a member benefit and increase member-hosted events.
Maximizing Membership Retention and Recruitment through the Role of the Membership Director
This webinar discusses the role of the membership director.
OSHA Recordkeeping Concerns
This webinar examines common areas of OSHA recordkeeping confusion.
Promoting Teamwork with Your Department Heads to Increase Prospecting Opportunities and Member Value
This webinar discusses how you can more effectively work individually with department heads and as a team within your club to increase member experience.
Are You Ready if OSHA Knocks on Your Door?
This webinar shares safety concerns impacting private clubs including what OSHA may ask for, newer regulations and annual training requirements.
New Guidance for Independent Contractor Compliance
This webinar examines how clubs can remain compliant under the new Department of Labor’s guidelines on classifications for workers, including caddies, golf and tennis pros and others, and other trends and issues with independent contractor “misclassification."
Classifying Independent Contractors
This webinar examined best practices for classifying independent contractors at clubs, discussing the tests used by courts and agencies, the attacks upon alleged misclassification and ‘wage theft,’ as well as steps management can take to limit potential exposure.
The ROI of Strategic Human Resources
This session showed what makes an HR department strategic when it comes to planning, staffing, compensation and benefits, training and development, performance management, communication, and compliance.
"If you aren't talking to your employees about fraud, who is?"
This session offered insight into recommended roles and responsibilities of fraud prevention and detection.
Clubs & Unions
This webinar explained the legal setting and key points about preparing in advance of union discussions, as well as covered the practical side of how to deal with labor campaign activity at your club.