News

Published Wednesday, April 1, 2015
Published Wednesday, April 1, 2015
As with many non-profit organizations, effective governance is a key to achieving overall success for private clubs. Those that are the most successful are generally the ones that create strong partnerships between the board chairman and the general manager communicate effectively and follow best practices. And, much like in private clubs, the governance more»
Published Wednesday, April 1, 2015
Recently, I attended a local chapter meeting of the National Capital Club Managers Association and heard a presentation by Ray Cronin of Club Benchmarking on fact-based governance. One of his premises is that opinions do not belong in the boardroom. The directors have a responsibility to understand and argue the facts. To state that food costs are too high more»
Published Wednesday, April 1, 2015
Q: What are some key best practices related to conducting accurate pricing comparisons on club supplies? A: It is important to know what to look for when you receive a price comparison. In many cases, comparisons pair the customer’s purchases with lower quality items. For example, a bad price comparison would be to “show savings” by more»
Published Wednesday, April 1, 2015
Published Wednesday, April 1, 2015
The relationship between a club’s general manager and board members is one of the most critical partnerships to the club’s success. The general manager is charged with the day-to-day conduct of the club’s operations and supervises and directs all activities and affairs. The board is the club’s central decision-making body. Its more»
Published Wednesday, April 1, 2015
A major portion of a club’s total operating revenue goes to payroll—about 55 percent at the median. Extensive analysis of club industry data has provided valuable insight into how that money is distributed and what drives the particulars of salaries, benefits and bonuses for the members of a club’s executive team. An overview of that more»
Published Wednesday, April 1, 2015
Every club manager has heard the phrase “I didn’t know anything about that” and “Oh, I never read the newsletter” multiple times in their career. Even more disconcerting is the rumor mill that is disseminating the mistruths about a variety of things around the club. Therefore the most important thing club leadership can do is more»
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