Rewarding Achievement: Strategic Employee Recognition Programs Clubs often pride themselves on exceptional member service. In an environment where member satisfaction is integral to success, the club must rely heavily on the performance of its employees to prosper. Taking Note: Employee Recognition The past year has brought with it an unexpected string more»

Clubs often pride themselves on exceptional member service. In an environment where member satisfaction is integral to success, the club must rely heavily on the performance of its employees to prosper. While not all employees may be member facing, all play an important role in keeping the club running in top condition. Part of ensuring that employees more»

Private clubs thrive when employees are at their best. Happy, engaged workers provide the kind of excellent member service that truly sets clubs apart. While it’s easy to see what can make employees unhappy, putting your finger on how to actually engage them in their work and make sure they’re invested in their jobs can be a bit more elusive. What do more»

“Culture” can be a broad term, encompassing many intangible elements of what it means to work at and be a member of a private club. Culture affects everything from the club’s distinct style of service and member interaction to its signature events and offerings. Finding leaders who exemplify the club’s core values and who work well within its unique more»

The National Club Association is pleased to announce two regional conferences this fall that will focus on preparing club managers for the future of the private club industry, especially following the presidential election. NCA will visit the New England Club Managers Association at Carnegie Abbey Club in Portsmouth, R.I., on November 8 and the New Jersey more»

The House Acts to Stop Tax Hike With the Senate acting at the end of July to address the coming tax rate hikes that start on January 1, 2013, it was time for the House to tackle the issue prior to its month-long August recess. Before members of Congress left town, two competing bills were brought forward for a vote. The first bill was a measure that more»

Industry News │ Club Industry Wins at ACF Awards The American Culinary Federation (ACF) recognized the culinary industry’s top professionals, chefs and foodservice establishments at the 2012 ACF National Convention this past July in Orlando, Fla. Scott Ryan, CEC, executive chef of The Country Club in Pepper Pike, Ohio, received the ACF’s highest more»

Curtis Rogers Joins NCA Staff as Assistant Manager, Marketing Communications The National Club Association is pleased to announce that Curtis Rogers has joined the NCA staff as the assistant manager of marketing communications. He is responsible for supporting and enhancing the strength of the NCA brand through creative design, copywriting and strategic more»