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Published Thursday, January 1, 2015
It has been 25 years since Club Director brought a new perspective to club leaders. Perspective was the name of NCA’s original monthly publication that provided critical information to club leaders. Then Publications Chairman Charles Hathaway explained the name change in 1989 as one that “better reflects NCA’s focus: The policy, legal, and more»
Published Thursday, January 1, 2015
NCA CONNECT's Top 10 from 2014 As NCA CONNECT kicks off 2015, let us take a look back at the most widely read and talked about stories from 2014. Consumer Trends for 2015 Three powerful currents will help reshape the consumer arena in 2015. Each of these trends contains a key, actionable opportunity for innovation that could serve, delight or surprise more»
Published Thursday, January 1, 2015
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do not have a deep understanding of the club business. These volunteers more»
Published Thursday, January 1, 2015
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best service environments, more»
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
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