News

Published Thursday, January 1, 2015
Q How can the club president do an effective job of reviewing the general manager’s performance? How do you measure success in the GM review? A General manager reviews are often a difficult process when conducted by board presidents, most of whom are successful executives but do not have a deep understanding of the club business. These volunteers more»
Published Thursday, January 1, 2015
Q. What are some of the fundamentals of high functioning service cultures? Exceptional service experiences are personal, anticipatory and emotional. When one experiences extraordinary service, it stirs a series of emotions—gratification, satisfaction and excitement and hopefully brings a smile to one’s face. In the best service environments, more»
Published Thursday, January 1, 2015
Q How can I prevent expense reimbursement fraud at my club? A Expense reimbursement is just one of many areas in a club environment where fraud can occur. Although no system is foolproof, sufficient controls can be put into place so that the opportunities to commit expense reimbursement fraud are minimized. The cornerstone of any system of internal more»
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
Published Thursday, December 18, 2014
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